Order cancellations are strictly NOT accepted if the order has already shipped. If you do need to cancel your order, we recommend contacting us immediately to see if we are able to cancel before your order is shipped. This will be by exception only, and is never guaranteed, but we will do our best to help you.
Returns are free for customers in the following countries:
If your return is accepted in accordance to the below terms and conditions, you will be provided with a free returns label and can drop the package off at your local post office.
The cost of returns from all other countries must be borne by the customer, with the exception of returns for damage. We are continually working to increase the number of items eligible for free local returns.
We accept returns for any reason on all items that are unworn and undamaged, and returned with their original packaging and tags, within 15 days of the date of your receipt. All orders are tracked, so a delivery date will be recorded. For returns for damage, we will require photographic evidence. We want you to be happy with your purchases, so if for any reason you're not satisfied, simply get in touch and we'll make it right.
In the event of a return we will offer you the following options:
- 100% cash refund
- 110% store credit refund
Your refund, whether you opt for cash or store credit, will be applied to your account upon receipt of the returned items and will be available to spend immediately.
Items Ineligible for Return
For hygiene reasons, we cannot accept returns of lingerie and swimwear. Due to their individual nature, we also cannot accept returns of handmade items or custom made dresses. Custom-made items will state on the product page whether or not they are valid for returns.
Returns can take up to one week to process, after we receive your item. If returns are not provided with the original tags and packaging, your return may not be accepted.
Returns Held at Customs
In the very unlikely event that your returned order is held at customs upon return, please be advised that your return will take longer to process.
Fashion Like Me does not guarantee that we will receive your returned item and is not liable for any returned items lost in transit. We recommend that customers select trackable, insured shipping methods to ensure their return arrives (note that this does not apply to items available under easy local returns).
Bank Processing Times
Banks and credit card institutions can take up to 10 working days to process refunds. Usually it's much quicker than this, but if, after ten working days, you still have not received your refund, get in touch with us and we will make it right.
PLEASE NOTE: From November 1st 2020 we will only be able to ship to customers based in the United States. We will be unable to fulfill orders to any other countries from this date onwards.
Free Economy Shipping
We offer free economy delivery on all orders. Delivery to the United States, United Kingdom, Canada and Australia, as well as much of Western Europe, usually takes 2-4 weeks. Delivery to the rest of the world can take up to 8 weeks.
These shipping times are estimates and although shipping is often much faster, we unfortunately cannot guarantee the shipping times of the free economy shipping service.
Premium Express Shipping
For those who simply can't wait to get their hands on their order, we also offer premium express shipping. Express shipping is by courier service (DHL, FedEx, TNT, EMS etc) and is charged at USD $35 per item. Express shipping typically takes around 5-10 days from the time the order is dispatched, and is fully tracked and insured.
All items are dispatched with tracking numbers, regardless of which shipping method is chosen at checkout. Tracking numbers will be provided to you by email within a few days of dispatch and you can track shipping status of your order on our website here.
Order Processing Time
All orders are processed in the order they are received. This typically takes around 5 business days, and up to 10 business days for hand made / custom made items (for example, premium shoes, "costume" dresses/bodysuits and other couture items). Custom made items will display this information in the product description.
Most orders leave our manufacturers' premises within 5 business days of the order being placed (excluding Saturdays, Sundays, and public holidays). Dispatch is often quicker, but is not guaranteed.
Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information. If you haven't received tracking information within 5 business days of placing your order, please check your spam folder. If you still haven't received it, get in touch with us and we'll look into it.
In some instances, your order may be split into different packages and sent separately. This will mean that you will receive more than one tracking number and your items may arrive at different times and in separate packages. If some items have arrived but the others haven't, don't worry; they are on the way! You can always track your order on our site or you can contact us if you'd like an update.
Customs and Taxes
Customs, import taxes, tariffs, and item seizures are the sole responsibility of customers. We will always dispatch your order so you don't need to pay tax, but we cannot guarantee there will be no tax due in the destination country.
Fashion Like Me is not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficiently provided address. Please ensure you check your address and contact details on your order confirmation email carefully and contact us immediately if you find an error.
Tracking Numbers for Free Economy Shipments
Most tracking numbera will not work immediately upon receipt. It usually takes a few days for the systems between logistics carriers to update.
While your package is en-route to your country, it won't show any updates. It is only when your national postal service receives the package in your country that the tracking number will work on your national postal service's website.
The above does not apply for items shipped under our Premium Express Shipping service.
All orders can be tracked on our website here.
Out of Stock Items
We closely monitor our inventory levels and the website is usually updated in real time. Sometimes, however, despite our best efforts, some items are out of stock and unavailable for purchase. Should this be the case for any items on your order, we will make every effort to contact you by email and/or telephone to discuss your options. If we do not hear from you within a two week period of our first message, we will automatically refund you for the out of stock items.