Order cancellations are strictly NOT accepted if the order has already shipped. If you do need to cancel your order, we recommend contacting us immediately to see if we are able to cancel before your order is shipped. This will be by exception only, and is never guaranteed, but we will do our best to help you.
Returns are free for all customers in the United States.
If your return is accepted in accordance to the below terms and conditions, you will be provided with a free returns label and can drop the package off at your local post office.
We accept returns for any reason on all items that are unworn and undamaged, and returned with their original packaging and tags, within 15 days of the date of your receipt. All orders are tracked, so a delivery date will be recorded. For returns for damage, we will require photographic evidence. We want you to be happy with your purchases, so if for any reason you're not satisfied, simply get in touch and we'll make it right.
In the event of a return we will offer you the following options:
- 100% cash refund
- 110% store credit refund
Your refund, whether you opt for cash or store credit, will be applied to your account upon receipt of the returned items and will be available to spend immediately.
Items Ineligible for Return
For hygiene reasons, we cannot accept returns of lingerie and swimwear. Due to their individual nature, we also cannot accept returns of handmade items or custom made dresses. Custom-made items will state on the product page whether or not they are valid for returns.
Returns can take up to one week to process, after we receive your item. If returns are not provided with the original tags and packaging, your return may not be accepted.
Returns Held at Customs
In the very unlikely event that your returned order is held at customs upon return, please be advised that your return will take longer to process.
Fashion Like Me does not guarantee that we will receive your returned item and is not liable for any returned items lost in transit. We recommend that customers select trackable, insured shipping methods to ensure their return arrives (note that this does not apply to items available under easy local returns).
Bank Processing Times
Banks and credit card institutions can take up to 10 working days to process refunds. Usually it's much quicker than this, but if, after ten working days, you still have not received your refund, get in touch with us and we will make it right.